Nilorn Web Orders
SUPPORT

Offering the best quality and most efficient solutions to our customers' problems and queries is paramount and that's why we have developed this page. Here you can find an ever-growing collection of support materials and FAQ's. Please keep checking back and feel free to contact us here.

FAQs

Have a query? Maybe the answer is here

  • SALES

    • Q. What are you minimum order quantities?
      A. Our minimums are 1,000 per item.

      Q. What are your lead times for printed tickets?
      A. Approximately 10-15 working days for bulk production.

      Q. What are your lead times for woven labels?
      A. Approximately 20 working days for bulk production (sampling time not included).

      Q. Can I get samples of my items before bulk production?
      A. Not a problem, although this will extend lead times and could incur a charge.

      Q. Do you have a London representative?
      A. We have Sales Executives nationwide and a London office.

  • IN-HOUSE UK PRODUCTION

    • Q. What services do you offer?
      A. Care labels, stickers, mono print tickets, variable data, bar-coding and more.

      Q. What are your lead times?
      A. Approximately 3-7 working days depending on product and finishes.

      Q. Can security be added?
      A. Yes. UV inks, NILORN SECURE, variable data and encrypted icons can all be applied.

      Q. How do you handle variable data?
      A. We use data linked files supplied direct from the customer.

      We have the latest technology plus our decades of knowledge and experience.

  • IN-HOUSE UK DESIGN

    • Q. What's the best file format to supply artwork in?
      A. Vector .ai/.pdf files with embedded images and outline/supplied fonts are preferred.

      Q. Can I setup artwork in a specific way to "speed up" my order?
      A. Yes. Click here to see our Production Ready Artwork guidelines.

      Q. Do you just design tickets and labels?
      A. No, we offer full branding solutions from logos to websites and trims to packaging.

      Q. I only have a basic design idea. Can you help?
      A. Yes. We can help you design and develop your idea in to a wide range of products.

      Q. Do you offer an art-working service?
      A. Yes. We can artwork your designs to be production ready. This may incur a charge.

  • DESPATCH

    • Q. What are your delivery lead times for stock items?
      A. UK - 5pm next working* EU – 24 Hours* ROW – 48 HOURS*

      Q. What delivery costs should I expect to pay within the UK?
      A. £15 up to 15kg then 0.50p per kg after.

      Q. What delivery costs should I expect to pay for exports?
      A. All exports are charges by weight per country zone. Please contact us for price.

      Q. Can express deliveries be arranged?
      A. Yes, within the UK depending on postcode.

      Q. What are your UK express delivery prices?
      A. 09:30am - £40** 10:30am - £25** 12:30pm - £20**

      * Dependent on location and relevant stock levels.
      ** Up-to 5kg then 0.50p per kg after.

  • BILLING / ACCOUNTS

    • Q. How do I pay for my order as a new customer?
      A. When a new customer places an order we send an "account opening form".

      Q. What will happen once I complete and return the "account opening form"?
      A. We will advise terms of payment, this may be proforma or a 30-day credit account

      Q. How long to I have to pay my bill?
      A. Credit terms are 30 days after date of invoice (for credit accounts).

      Q. Do you accept credit card payments?
      A. Yes, we accept all major credit and debit cards.